Booking & scheduling

All booking & scheduling features

• Online bookings

  With Cliniko you can take bookings 24/7, reducing the time you or your receptionist spend taking bookings over the phone—and it’s all automatically synchronised with your appointment diary.
• Telehealth

  Enjoy the freedom of Cliniko's integrated telehealth software. No matter where you are—or where your patients are—you can arrange video consultations and move forward with their treatments.
• Cliniko’s calendar

  If you’re familiar with digital calendars like Apple’s iCal or Google Calendar, then you’ll find your way around Cliniko’s calendar in no time.

• Book groups & classes

  Book more than one client into an appointment — particularly useful for things like pilates or yoga classes.
• Multiple business locations

  Toggle views to see the schedule for each of your businesses — no matter how many locations you have.

• Appointment confirmations

  Your clients can receive emails that include all the details of their booking—including an attachment with relevant details to add to their personal calendar.

• Privacy mode

  Hide the names of your clients on the calendar — perfect if you have your screen in a position where others can see it.
• Repeat appointments

  Create and configure appointments that repeat as regularly as you choose, for however many occurrences you need.
• Quickly find and add clients

  Cliniko’s clever search autocompletes client names as you type.
• Time zone support

  An essential if you treat patients online or your team works remotely. Patients can book appointments in their local time zone and staff can easily view schedules in multiple time zones.
• Automated follow-up messages

  Set up automated follow-up messages to patients after their appointment. You can customise follow-up messages to reach the specific patients that you want, at intervals that you choose.

• Rebooking clients

  Rebook your client’s next visit from the appointment screen at the push of a button.
• Automated appointment reminders

  Reduce patient no-shows with SMS and email messages that are sent automatically to remind your clients of forthcoming appointments.

• One-off availability

  Make impromptu adjustments to practitioner availability without altering the regular schedule.
• Flexible calendar views

  Switch between viewing today’s appointments for yourself, what everyone in the practice is doing for the week ahead, and everything in between.
• Wait list

  Next time someone calls to cancel an appointment, fill the gap in your schedule with a client from your wait list.

• Custom appointment types

  Create and configure your own color-coded appointment types. Assign default appointment types to practitioners for faster bookings.

• Reschedule appointments

  Quickly and easily rejig appointments when your clients call to make last minute changes.
• Mobile friendly calendar

  Book and manage appointments on the go with Cliniko’s mobile friendly calendar. Cliniko is equally fantastic on your computer, laptop, tablet or smartphone.
• Register new clients while booking

  When a new client makes a booking, take their details while making the appointment without having to switch pages.
• Settings per practitioner

  Select which services each practitioner provides, their default appointment type, when they take their breaks, and much more.
• Attendance notifications

  Receive notifications when the next client has arrived (or not).

• History of changes

  Easily view all changes ever made to an appointment, even see who made the change and when it happened.

• Keyboard shortcuts

  Become a keyboard shortcuts pro and impress your friends with how fast you navigate the calendar.

• Online cancellations

  Your clients can have the power to cancel their own appointments. You can be notified of any cancellations.