ProDesk

Automate patient engagement

ProDesk integrates with Cliniko to automate patient communications, follow-ups, appointment reminders, and Google Review requests. Unlike generic automation tools, ProDesk enables clinics to customise automations on a per-appointment basis, ensuring each patient receives the right message at the right time.

Reduce no-shows

ProDesk gives clinics full control over patient interactions. By tailoring communication to each appointment type (whether it's a new patient consultation, a routine check-in, or a post-treatment follow-up), clinics can reduce no-shows, improve patient retention, and ensure timely follow-ups—all without added manual effort.

Reduce admin tasks and improve patient experience

Repetitive administrative tasks take up valuable time. ProDesk helps operations by automating:

• Appointment confirmations and reminders, so patients never miss a visit
• Personalised payment reminders which ensures timely payments with minimal effort
• Google Review requests—boosting your online reputation effortlessly
• Targeted re-engagement campaigns—bringing inactive patients back to your clinic

How it works

ProDesk connects with Cliniko to:

• Sync patient data for automated messaging workflows tailored to each appointment
• Trigger appointment reminders and follow-ups based on real-time scheduling
• Automate invoice tracking and personalised payment reminders
• Send review requests at optimal times to increase positive feedback
• Re-engage inactive patients with targeted outreach based on their last visit

Effortless setup and ongoing support

ProDesk is designed to be user-friendly, whether you’re tech-savvy or new to automation. The ProDesk team provides hands-on support to ensure seamless integration and ongoing optimisation, so you get the most out of every automated workflow.