Ivy AI receptionist

An MSK-tailored AI receptionist

Ivy is a specialist AI receptionist. It fits clinic workflows, handles calls 24/7, and manages appointments intelligently—all with a natural, conversational style that avoids patient frustration.

What Ivy can do for your practice

Say goodbye to missed calls, lost patients, and voicemail headaches! Say hello to serving more patients with less hassle.

You can set Ivy to handle calls whenever you choose—24/7, out-of-hours, or just when you can’t get to the phone! Ivy can take new bookings and triage patients into the correct appointment types. It can also help patients to reschedule or cancel their appointments.

Aside from assisting with appointment-related tasks, Ivy can also help answer general enquiries about the clinic and the different appointments that your clinic offers. It can even give your patients detailed directions to getting to the clinic.

Trained by the very best practice owners in the MSK industry, Ivy always gives value before divulging pricing and uses your clinic's voice!

How Ivy works

It’s easy to have Ivy join your team. The Verbalise team will walk you through a fast and friendly onboarding and 48 hours later, you're ready to go. Simply divert your clinic phone and Ivy will take patient calls, managing their bookings directly in Cliniko.

Flexible and patient-centred

One of the Verbalise founders is a practice owner, so Ivy has been built with firsthand knowledge of the needs and concerns of clinics. Ivy respects your patients and puts them in control. Although Ivy can offer callers the option to leave a voicemail (which is instantly transcribed and emailed to your team), when given the choice, 80% of callers choose to let Ivy handle their query.