What's new with Cliniko—October 2024

There’s been lots happening behind the scenes at Cliniko lately! We’re excited to release a couple of new features that we hope make your workday a bit smoother. You’ll find an update that allows you to instantly convert images and PDFs into Cliniko templates, plus managing payments across multiple invoices is now a whole lot easier. And this is just the beginning—there are more features in the works, which we can’t wait to share with you in the coming weeks and months.

We’re also talking about our stance when it comes to incorporating AI into Cliniko. It’s a topic that we get asked about a lot and our founder, Joel, is giving an update about what’s coming next and a behind the scenes look at our approach to AI. Joel explains why the shortcomings of this technology, such as hallucinations and omissions, require caution and responsible usage when it comes to healthcare.

Features

• Turn PDFs and images into Cliniko templates in seconds
  Automatically transform your PDFs, images, and paper documents into Cliniko templates! Cliniko’s new image generation tool immediately generates templates, and the end result is fully customisable to suit your practice. If you’ve got paper patient forms and treatment notes, this is an instant way to digitise them, without resorting to a scanner.
  
• Upcoming changes to payment allocations
  Allocating payments across multiple invoices is now a lot more straightforward. You’ll now have total flexibility to decide which invoice you want payments to be directed towards automatically: the oldest invoice first, the newest, the one you’re working on, or none at all. You’ll also retain full manual control to make any tweaks!

Practice management tips

• Why you should consider going paperless
  If you’re still using paper in your clinic, you might want to reconsider! Digitising your processes is better for security, more convenient for your patients, and more efficient for your practice. There are a number of ways that Cliniko can help you make the switch to paperless—you can read more about it, or tune into Rachel’s video explanation!
  
• Our top tips to reduce patient no-shows
  Did you know that there are some small steps you can put into place to help reduce no-shows? Cliniko has a few ways that you can use to gently encourage your patients to remember their appointments. From sending personalised reminders to taking deposits during online booking, Rachel takes you through some of our recommendations.
  
• A data security checklist for the age of AI blog post
  Security is ever evolving and it’s important to be on top of the latest threats, especially with AI making online scams more sophisticated and harder to spot. We take you through some of the most common tactics that scammers are currently using, and the practical steps that you can take to protect your patient data—learn more.

Coffee break reads

• The security threat you need to know about
  Infostealers are a kind of malware that’s currently on the rise. Unfortunately, a strong password alone won’t always be enough to protect you from them, so it’s important that you have additional security measures in place to keep your data safe. There’s one step in particular that we highly recommend—it’s quick and easy to set up, and it could potentially mean the difference between suffering a data breach or not. What is it? Check out Rachel’s latest video on the topic or read the full article to find out!

Connected app
Heidi is an AI medical scribe that can assist you with your treatment notes, letter writing, and other administrative tasks. Using Heidi can help free up your time while enabling you to efficiently track and analyse patient outcomes.

That’s all for now

Thanks for reading and please reach out to our support team if you have any questions!