What’s new in Cliniko—April 2021

April was full of new changes and helpful resources that will allow you to make the most of your Cliniko account. Let’s get right to it!

Larger, more noticeable changes

• You are now able to export a spreadsheet of all your appointment types!
• Account statements can now be properly filtered by business.
• Cancelled and “Did Not Arrive” (DNA) appointments can now be included in patient cases.
• Filter your patient history reports by cancelled and missed appointments.

Smaller changes:

• We’ve written clearer messaging around online payments and billable items.
• When editing a payment, the order of the payment types wasn’t always consistent. We’ve changed this, so now it will always be in the same order!
• You can now date a patient’s date of birth as far back as 125 years ago.
• Columns for “Practitioner” and “Businesses” have been added to the wait list entries data export.
• If you edit the practitioner on an appointment, the associated invoice will also be updated to include the new practitioner’s name.
• We’ve added a message to the data exports page to help offer some clarity around delayed exports during peak times.
• Appointment times are now included in the “invoices” data export.
• Products included on a deleted import will remain on any invoices they’d been added to if the invoice is edited after the import deletion.

Bug fixes:

• Newly-created appointments weren’t always loading properly. This was fixed!
• Depending on your screen size, the data export filters were sometimes looking a little squished and uneven. That’s sorted now!
• Similarly, the account statement “Show filters” button was being cut off in some cases. It’s fixed up!
• Certain buttons were missing on archived patients, but not any more!
• If you were viewing an email in the Communications log, there were sometimes too many blank spaces in between lines. Those are gone!
• Certain characters weren’t displaying correctly on some PDFs. Now they are!

On our blog

Andrew Zacharia, physiotherapist and owner of PhysioFit Adelaide, has shared some helpful resources about how to track your Patient Visit Average (PVA).

Love numbers? A utilisation rate can be a valuable metric to see how your clinic is performing. Troy Parsons, the Managing Director of Optimise Health and founder of The Hive, explains how it works and how you can use it to measure your team’s potential.

Finally, the concept of going completely paperless in your clinic can be daunting—but it could save you a good chunk of change (and it’s good for the environment!).

As usual, if you have any questions on anything, we’re here to help! And if you want to be regularly updated whenever new changes are released, subscribe to the Cliniko Community. You’ll be notified whenever something new is posted.

We hope you’ve had a wonderful April, and we’ll be back with another round of updates next month!