What’s new in Cliniko—March 2021

Somehow the year is already a quarter of the way through. Time is flying, and it’s been a busy month. Let’s dive into the changes that happened in March!

Larger, more noticeable changes:

• The practitioner performance report now includes a “service hours” column. This calculates how many patient-facing hours a practitioner has worked.
• There’s a new “Excel-friendly CSV” option in data exports. It’s not too different from the “regular” CSV, but this version is optimised for viewing in Microsoft Excel (as opposed to other spreadsheet programs, like Numbers or Google Sheets).
• Archived patients are now hidden by default within the main “Patients” list. But there’s a checkbox that lets you show them if you want!
• If you’re using online payments, you now have the option to show a “Powered by Stripe” badge on the payment page of online bookings.

Smaller updates:

• Appointments were not ordered chronologically within the patient information export. We changed it so they’re now ordered by the appointment date.
• If your account has more than 10K patient forms or treatment notes, the data exports page will have a field for you to enter the template name (if you want to export a certain type of note or form).
• “Cancelled” and “Did not arrive” appointments were removed from the metrics that made up the “Rebook rate” and “Patients without upcoming appointments” sections in the practitioner performance report.
• You now have the option to receive an email when a data export is complete.
• You can now skip up to nine weeks ahead on the calendar by using keyboard shortcuts (previously, the maximum was six weeks).

Bug fixes:

• We fixed a weird bug that was preventing archived records from being included in data exports.
• The “closed” date on invoices was sometimes showing up as blank, even if the invoice had been paid. It’s been fixed now!
• Online payment logs weren’t visible to receptionist users, which wasn’t correct. We’ve fixed that up!
• The practitioner availability settings were misaligned, so that’s been changed.
• Text was sometimes “wrapping” incorrectly on invoices (it looked like a word was split across two lines). This has been fixed!
• On very rare occasions, patient cases would allow you to add additional appointments beyond the maximum limit. Not any more!

Along with the updates and changes to Cliniko itself, there are a couple of other things we want to share.

Cliniko founder, Joel, did a Q&A during the first Cliniko & Coffee session of the year, where he addressed live questions—mostly about Cliniko, but also about coffee!

Plus, if you’re interested in marketing, you’ll want to check out this helpful list of 6 things you should do to build your healthcare brand by Helena Leslie, the creative director of Handsome Ground Studio (a web development agency that works with doctors, specialists, therapists, and healthcare professionals).

As usual, if you have any questions on anything, please let us know! And if you want to stay in the loop on regular updates and changes, subscribe to the Cliniko Community. You’ll be notified every time something is posted in the Updates & Changes section!

We hope you’ve had a good March, and we’ll be back next month with another round of updates!