From all the new features and updates that dropped, to our top articles, this is everything that happened at Cliniko last year.
Aisling Smith·
2025 is here and we couldn’t be more excited! You can expect to see lots of updates to Cliniko and new features launched in the coming weeks and months—we can’t wait to share what we’ve been working on with you shortly.
But for now, we wanted to take a look back on 2024 (who doesn’t love a recap?). You’ll have seen many improvements to Cliniko across the year, which we’ve summed up below. In short, there have been significant changes to invoice management, SMS communication options, template creation, new reporting tools, and much more! We also added 19 new connected apps (which brings us to a total of 57), giving you more opportunities to extend your use of Cliniko in ways that suit your practice.
It was a big year behind the scenes too. We held our fourth international company get-together—we call these “meetups” and they’re crucial for a fully remote team like ours. It’s always very inspiring for us when we all get to catch up in person. Several new people also joined the Cliniko team: four developers, two operations engineers, and a designer. With these fresh faces on the team, we’ve got more capacity than ever to keep adding to and improving Cliniko.
So, with 2024 behind us, here are all the new features, videos, and articles that we put out—just in case you missed anything the first time around.
New features in 2024
Pre-load multiple billable items and products ahead of time to appear on your invoices automatically, based on appointment type! Say goodbye to adding items like travel time, equipment charges, and service fees manually every single time.
You now have full control of how you manage payments across multiple invoices. You can allocate a payment towards the oldest invoice, the newest, the one you’re working on, or none—the choice is yours!
Create digital templates in seconds from uploaded images, PDFs, or using your camera. No need for a scanner or to create digital forms from scratch anymore!
Are your treatment notes piling up? Staying on top of them is easier than ever with the treatment note completion report. You can check which appointments have finalised notes and which ones are pending, letting you prioritise your admin.
If an appointment slot opens up, you can now quickly find the right patient to fill it. This update to Cliniko lets you filter the waitlist by appointment type, allowing you to match a patient with specific needs to an opening in your bookings.
Adding custom unavailable blocks to your schedule helps you take control of your time off. Whatever you need to do—from catching up on your admin to enjoying your lunch hour—you can lock it into your calendar and personalise it with your own colours and durations.
Communication got an upgrade! SMS message templates make it quick to send one-off messages to your patients and SMS reminders can now be sent up to 9 days in advance, helping to reduce patient no shows.
All things AI and security
Our founder Joel wrote about how we’re approaching AI at Cliniko in more detail, including its limitations, and what you need to know about it when you work in healthcare.
With online scams becoming more sophisticated, it’s important that your digital security measures are keeping up! Our data security checklist has our top suggestions of how to keep your patient data safe.
There’s lots to think about when it comes to onboarding a new staff member, and sometimes the security implications get overlooked. Here’s another checklist to help you get your head around issues like security roles, account ownership, and 2FA.
Infostealers are one of the latest security threats doing the rounds and a strong password alone won’t be enough to protect you. But the good news is that there are steps you can take to keep your data safe—read the article or tune into Rachel’s video to learn what these are.
Cliniko tutorials with Rachel
[VIDEO] Patients not turning up to an appointment can be frustrating and costly. But there are some ways that Cliniko can help you prevent this.
[VIDEO] How do you quickly add documents, photos, or videos directly to your patient files in Cliniko? If you’re not sure, we’ve got you covered with a tutorial.
Practice management tips
Making the switch to paperless has many advantages—for both you and your patients. It can increase your efficiency, offer your practitioners greater flexibility, and provide a more inclusive environment for your patients. Read our article or watch our video to hear more.
Have you ever considered attending a conference as an exhibitor? Our in-house marketer, Michelle, shares her thoughts. From designing a stand that matches your brand to measuring success, these are some of the things we’ve learned along the way at Cliniko.
Work culture at Cliniko
We have a 6-hour workday, and we’ve found it does wonders for our team productivity. Sometimes less is more, and there are many benefits to prioritising the quality of work over the quantity of hours.
Over time, we’ve refined our hiring. While we do some quirky things—such as not reading CVs—we’ve found that our processes work really well for us. These are six key things that we do to hire the best people for our team.
We’re passionate about providing good customer support. But what does this mean to us in practice? And what does our support team look like behind the scenes? If you’ve ever been curious about this, you can find out more about it here.
In conclusion
That’s everything from 2024! If you’ve got any questions about anything here, please reach out to our support team. And here’s to a wonderful 2025 together.
Last year was a big one in a lot of ways! Now that we’re settling into 2024, we’d love to share a recap of highlights from 2023—everything from new Cliniko features, company events, clinic case studies, and more.
