2022: Mid-year review

Somehow 2022 is halfway over, which is a bit wild—time definitely flies! We thought we’d take a moment to share some highlights, both big and small, from the year so far. If you’ve been around for a while, you probably already know that a few super exciting features have made it to centre stage (hello, signatures on invoices and appointment cancellation emails), but there are some smaller, behind-the-scenes items that deserve their fifteen minutes of fame as well.

There is one bigger thing we wanted to touch on right away—the release of the new text editor, which was designed with the goal of making your treatment note and patient form templates a lot more awesome. However…when it went live in mid-June, it was rather far from awesome. And we’re sorry about that. In addition to some yucky issues with how it made things look, it also caused a bunch of general functionality problems. We received a lot of very valid (and valuable) feedback from everyone, and we’ve listened to that and made adjustments. The last thing we want to do is make life harder for you... Thank you for bearing with us, and thank you for your candid feedback. We’re hopeful that the editor, in its new and improved state, will be an asset that’s helpful to everyone.

So, there’s that…and now we have to make an awkward segue into the other reason for this mid-year update, which is to share helpful resources! First things first, let’s take a quick look at the two most recent big changes (in addition to the text editor mentioned above):

• You can automatically email completed forms to patients, which is handy if you want to make sure your patients receive  their own copies of the forms they’ve filled out!
• Practitioners can digitally sign invoices. This is helpful if you have regional or local requirements that require certain documents to be signed by a treating clinician!
• The text editor mentioned above. While there were some initial hiccups, as probably everyone noticed, the updates should make your treatment note and patient form template formatting a lot better!

Additionally, the following features were released a little bit earlier in the year, but they’re definitely worth a mention!

You can notify patients when an appointment is cancelled. This helps to ensure that no patients are left wondering if their cancellation request actually went through.

• You can also email patients a list of their upcoming appointments in one go, which is helpful if they have a bunch of appointments in the future and want a comprehensive list!
• There’s a “Smart 1-day view” for practitioner schedules, which makes it easier to see who’s working on a given day.
• The print settings for invoices, payment receipts, and account statements are now more cohesive!

And, of course, there’s the smaller stuff that isn’t that noticeable but makes life a little easier

• It’s now easier to see if a data export has been deleted, which is useful if you’re pretty sure you ran that export, but can’t totally recall doing it. (Let’s be honest, it can be hard to keep track of every little thing when running a busy practice!) If it’s been deleted, no sweat—you can just create another one!
• Our fab engineering and ops teams have also been doing a heap of work behind the scenes to make sure that Cliniko keeps running smoothly and efficiently. This isn’t really visible, but it’s super important when it comes to keeping your experience with Cliniko fast, secure, and reliable!

We also have some handy-dandy blog posts that are worthy of a quick peek

2022 has been a big year for the Cliniko blog—we’ve been quite fortunate to have many awesome folks willing to lend us an interview or a guest post! While there’s a ton of stuff to read, below are some highlights that are definitely worth checking out.

• Cliniko founder Joel reflects on the problem with the “it’s just business” mentality, why allowing employees’ true selves to shine through is important, and why this matters to the workplace at Cliniko.
• As a clinician, you may be vulnerable to taking on the trauma of your patients. Registered psychotherapist Dr. Don Russell discusses the definition of “vicarious trauma”, including what it means, common warning signs, and some strategies you can put in place to prevent it from occurring.
• Relying on doctors to generate referrals can be a bit hit-or-miss. Physiotherapist James Turgis gets right into it with how you, as a practitioner, can generate your own referrals via online marketing!
• Taking your practice entirely (or even partially) online can be intimidating—but it’s not impossible. And, in some cases, it can be even better than before! Physiotherapist Tim Barsellotti runs a fully online physio practice, and he has some handy advice to share.
• Osteopath Alan Zaia knows how busy it can be to run a full-time practice, and has offered some tips on how to maximise your time and make sure that your online marketing isn’t eating into your day-to-day activities.
• Last year, we ran our first-ever allied health survey—we wanted to get your opinions on the things that matter—what it’s like to work in allied health today, what works for you, the challenges you face, and more. We were able to go through the results with a fine-toothed comb earlier this year, and have shared the results in two separate blog posts (part one and part two). Those who participated had some really interesting things to say, all of which are covered in those posts!

We have some exciting developments planned over the rest of the year, but the most important thing you may be keen to know is that you’ll have an opportunity to ask Cliniko founder Joel all your burning questions about Cliniko and coffee in the upcoming instalment of Cliniko & coffee, happening on Thursday, 28 July at 8am AEST. We hope to see you there! ☕️

Thank you for sticking with us—we honestly couldn’t do any of this without you. We can’t wait to share what’s next with you, and we’re thrilled to have you along for the ride!